Full-Service Hotel & Villa Management

Full-Service Hotel & Villa Management
We are a fully independent Hotel & Villa Operator-Owner, with a proven track record of success with our Founder – Steven Fatouros leading the way with over 30 years’ experience in the Luxury Tourism Industry. Our expertise proudly extends to our Future Group Independent Hospitality Brands across to Luxury Offerings of Tailor-Made Guest Experiences. Our Hospitality Management Teams work in collaboration with our Hotel & Villa Operations teams, developing a bespoke management approach for each establishment. Our strong framework will tailor systems and procedures to ensure maximum performance, staff retention and ultimately performance excellence across all Hospitality Management-Operations. We’re a team of people who believe that true Greek Hospitality is about making memorable moments for Guests, inspiring our local communities to thrive with opportunities and our Family Culture extending to our Owners feeling as a member of Future Group with complete ‘Peace of Mind.

Hotel & Villa Operations
Our operational services are designed to optimize every aspect of your Hospitality Venture, ensuring excellence at every touch-point. With a focus on strategic planning, comprehensive team development, and seamless guest experiences, Future Group is your ally for operational success. We excel in operational excellence with our hands-on, owner-centric approach ensuring smooth day-to-day property management. Our experienced and hands-on Operations Team guides and coaches each General Manager and their senior team daily, implementing best practices at every level. By undertaking regular Operational and Financial reviews, we’re constantly driving performance to ensure our Hospitality Brands are best in class in our local areas.

Financial Management 
Our Finance team works diligently to deliver profitable hospitality with no details overlooked. Our cutting-edge reporting platform, benchmarks historical performance against industry peers, fostering informed decision-making. Experts in Hotel & Villa Financial Management, we’re constantly seeking opportunities for capital planning and investment with realistic owner returns. We believe that understanding the underlying drivers behind KPI performance is as crucial as the indicators themselves. Our team excels in constructing efficient cash management models, ensuring optimal financial utilization.  

People & Recruitment
We’re a team of people who believe that true Greek Hospitality is about making memorable moments for guests. That’s why we recognize and develop the talent for each of our Hospitality Brands. Our approach is based on productivity and staff retention — we form training programs and career opportunities from these two factors, so that we can help set up our people for further success. Our teams are the core assets driving our strategic objectives. Each team is meticulously selected, guided, and duly rewarded for their contributions. We recognize that our success is intrinsically linked to the dedication and expertise of our personnel, positioning us to excel in every endeavor.

Property Management
Our Facility Management teams oversee all planned and reactive maintenance, ensuring Hotels & Villas are kept in first-class condition and Property Management issues are dealt with promptly to minimize guest impact. We keep constant communications with external project managers, designers, constructors and diligent with the tracking process of om-going repairs. Our owners benefit from a Facility and Maintenance team that is agile, accountable, responsive, and results driven.    

Sales Management
Focusing on key accounts, leisure, associations and M&E business, we motivate and lead the on-property sales teams whilst driving tour operator brands to deliver exposure for our Hotels & Villas. With regular hotel review visits and innovative sales lead referral partnerships, the Sales Team focuses on driving commercial results for each Future Group Hospitality Brands. Our seasoned team of professionals sets us apart by infusing their expertise into every facet of our Hospitality Operations. We value innovation, consistently seeking fresh approaches and ideas to remain agile and engaged.

Hospitality Marketing
The beating heart of the commercial team, our Marketing Team manage everything from email communications and PR to our property online presence to drive direct bookings to each brand, differentiating Future Group from the competition. They’re crucial in generating new business and maintaining existing customers – all supported by every department of Future Group. In addition to Local Marketing, we manage the successful launch of Hospitality Re-Brands and Company-Banded marketing activities. We reach our target markets in a variety of ways, including through extensive Sales & Marketing programs, partnerships with media and industry suppliers, networking and events, industry trade-shows, public relations, and above all, extensive digital marketing.

Revenue Optimization
The Revenue Management experts lead revenue strategy to ensure we’re always maximizing opportunities and providing complete process and procedural compliance. Our process of strategically using performance data, local market data, competitor rates, and other applied analytics to predict consumer demand and optimize pricing and distribution in a way that maximizes revenue and profits.Conversant with all major PMS and RMS systems and using state of the art reporting tools, we support our team with accurate, timely and data driven actions to make the best-informed decisions, maximizing occupancy levels and driving profitability for every individual Future Group Brand.

Restaurant & Bars
Our commitment to sourcing local, authentic products ensures that each venue is infused with the vibe and energy of its geographical area. Working together, we plan and create innovative projects with a long-term vision for serendipitous community profitability and success. From upscale restaurants to cozy dining spaces, our support spans the entire life-cycle of F&B projects. We engage from pre-opening strategies to ongoing management and marketing and understand what it takes to create remarkable culinary experiences. Our culinary culture rests on exceptional food and drink, paired with a disciplined business strategy to enhance guest experience with sustained profitability.